Your Air Europa flight is delayed…
This leaves you with a decision to make – whether to proceed to the airport as initially planned or to wait it out at home or at your hotel. The duration of flight delays can range from a mere 30 minutes to a major delay of 23 hours, potentially leaving you stuck at the airport for a full day. Could you really be waiting at the airport for 23 hours until Air Europa resolves the issue?
The answer can be complicated and dependent on several factors.
However, there are a few most likely scenarios.
Your Air Europa Flight Is Delayed. Should You Wait or Proceed as Planned?
Where do you find yourself at this moment? At your residence/hotel?
Or have you reached the airport already?
Scenario 1 – You Are at the Gate, Waiting for Your Flight
You’re patiently waiting at the gate for your flight when you’re informed of a delay. What course of action should you take now?
Stay patient and continue to wait at the gate.
Wait for more updates about your flight status.
Scenario 2 – You Are at the Airport, But You Haven’t Yet Gone Through Airport Security
If you’re at the airport and awaiting your turn at security, and you learn that your flight is delayed, it’s recommended to not proceed through the security check. Before moving forward, check for any updates about your flight’s check-in time. If there’s a delay in the check-in time, it’s advisable not to go through security just yet.
Hold off from going through security until you get further instructions.
Have you completed the online check-in process?
Hold off nonetheless. Wait until the check-in process starts.
Scenario 3 – You Are at Home or Hotel
Find out whether check-in has been delayed or not.
You can verify this by getting in touch with Air Europa or enquiring with the airport information desk.
If there’s a delay in the check-in time, there’s no need to rush to the airport immediately. You can continue to wait at your hotel or home. But if the check-in schedule remains unchanged, it’s advisable to stick to your original plan and proceed to the airport as per your original schedule.
If the check-in time is delayed, hold off for now.
If check-in is not delayed — proceed to the airport as planned.
How to Check Air Europa Flight Status Online?
Below are several ways to verify your flight status online:
- The website of the airport from which your flight is leaving;
- The website of your airline (aireuropa.com in this instance);
- Flight trackers such as Flightradar24.
We strongly recommend checking your flight’s status before departing for the airport, especially for flights leaving early in the morning. It’s extra frustrating to get to the airport at 5 a.m. only to discover your flight has been postponed or cancelled, causing you to wait for extended periods. Hence, it’s wise to check the status as soon as you get up. Additionally, check the status once more just before leaving your residence or hotel to make sure there haven’t been any last-minute changes.
Most passengers learn about the delay:
- Through an SMS or email from the airline, informing them about the delay;
- When they check the flight status online;
- Upon arrival at the airport, or even at the gate.
What If You Are Going to Miss a Connecting Flight Due to Flight Delay?
If you have a connecting flight with Air Europa, note that this is a low-cost airline and does not offer connecting flights. Therefore, most likely you’re dealing with a self-transfer flight.
If you miss your connection, it’s your responsibility to secure a new flight and additional costs may apply. However, if your Air Europa flight is delayed or cancelled, depending on the situation, you might have the right to claim Air Europa flight delay compensation or Air Europa flight cancellation compensation.
Right to Care at the Airport
Passengers who are stuck at the airport due to a flight delay, cancellation or denied boarding have certain entitlements, known as the “right to care“.
- During a moderately short delay of 3 hours or more which happens during the day, Air Europa is expected to offer free food and beverages, as well as two ways of communication (like phone calls, emails or faxes), typically given as vouchers.
- In the case of a delay that requires an overnight stay, Air Europa needs to arrange free accommodation, airport transfers, and one or two meals at no expense to the passenger.
If you haven’t been given any of these services, reach out to Air Europa for help.
Could You Be Entitled to Air Europa Flight Delay Compensation?
Absolutely, you could be entitled to Air Europa flight delay compensation.
If your flight has been delayed for more than three hours, or if it has been cancelled without notice of at least 14 days, you may have the right to receive compensation of up to 600 euros under EU law, unless the delay or cancellation was due to extraordinary circumstances.
This right is applied irrespective of the ticket price and the nationality. Don’t forget to keep your boarding pass and other travel documents, as you may need them while claiming compensation. If you need assistance with the process, there are services available that can assist you in claiming your compensation from Air Europa. Our partners offer such services. Use the compensation claim form on our website to make a claim.
Can You Get Flight Delay Compensation in Case of an Air Europa Strike?
If your Air Europa flight is delayed or cancelled due to a strike, there are two scenarios – it’s either a strike of Air Europa staff or some other kind of strike.
Generally, if a strike is initiated by airport staff, air traffic control, or a labour strike that does not directly involve Air Europa, you will not be entitled to compensation. This is considered an extraordinary circumstance, and airlines are not usually held responsible.
However, if the strike involves Air Europa’s own employees, the airline will most likely be required to compensate passengers. Always review the specific circumstances surrounding your delay or cancellation, and double-check the information provided by the airline.
Read more: Air Europa Strike Compensation
Can You Get Delay Compensation in Case of Technical Problems with the Airplane?
Yes, if your Air Europa flight is delayed due to technical issues with the plane, you may be entitled to flight delay compensation.
Most often, these issues are not considered extraordinary circumstances.
However, there may be exceptions in some cases, such as if the technical problems were caused by hidden manufacturing defects.
What is your experience with Air Europa flight delays? Have you ever experienced a flight delay with Air Europa? How did the airline resolve the situation?