Air Europa Denied Boarding Compensation

Air Europa overbooking compensation / denied boarding compensation.

How much is flight overbooking compensation? Rules? How to get it?

According to the EC Regulation 261/2001, you are entitled to denied boarding compensation from Air Europa if your Air Europa flight is overbooked, and you are denied boarding involuntarily. If you arrive at the airport only to find out that the airline has sold more ticket than there are seats, and you are denied boarding — you are protected. You will have a right to receive care from the airline, and in certain situations, to EU denied boarding compensation.

There are two ways you can claim this compensation.

1. Air Europa Overbooking Compensation: EU Denied Boarding Regulations

Have you been denied boarding by Air Europa? 

What are your rights in this situation? Are you entitled to compensation? 

When it comes to denied boarding due to overbooking, the rules are extremely simple – you have a right to receive care and, in some cases, denied boarding compensation from Air Europa.

If you’re flying to or from Europe with Air Europa, and you are denied boarding involuntarily due to overbooking — you will be entitled to flight overbooking compensation (EU denied boarding compensation) up to €600.

This only applies to overbookings.

If you are denied boarding due to issues with your visa or passport, or if you been denied boarding voluntarily, you won’t be entitled to denied boarding compensation from Air Europa.

Read more: 

• Regulation (EC) No 261/2004
• Regulation UK261

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Voluntary Denied Boarding

What is voluntary denied boarding?

Yes, there are different types of denied boarding. 

First things first — what do we understand with the term “overbooking”? What is overbooking? According to the definition, overbooking means that an airline has accepted more bookings for a particular flight than there is room for. Overbooking is a common practice in the aviation industry. Flights are overbooked to avoid empty seats at take-off and maximize flight capacity in case of no-shows.

But there are situations when all people show up for their flight. It results in denied boarding. At first, the airline looks for volunteers who will give up their seats voluntarily. These volunteers are offered a new flight and some perks like free meals, instant compensation (cash or vouchers) and, in case of a long delay, free hotel stay. 

If you you accept such offer, it’s called voluntary boarding denial.

In this case, you aren’t entitled to denied boarding compensation from Air Europa.

You don’t have to agree to an offer like this.

1.2 Involuntary Denied Boarding

There are situations when passengers don’t have a choice.

For example, there are not enough volunteers. In such a situation, people with confirmed tickets might be refused boarding. If that’s what has happened to you, know that it’s called involuntarily denied boarding.

You can get denied boarding compensation.

What happens in case of involuntary denied boarding?

• The airline must provide you with a new flight or give you a full refund for the flight;
• In addition to that, you are entitled to receive care from the airline*;
• You are entitled to compensation up to €600 per passenger. 

* Air Europa must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If you have to wait overnight, Air Europa must provide you with free accommodation and free transfer from and to the airport.

1.3 Right to Care

All passengers travelling with Air Europa have a right to care.

If you are stranded at the airport, waiting for your Air Europa delayed flight to depart, you are entitled to receive care from the airline. The same applies to Air Europa cancelled and overbooked flights. As long as you have to wait 3 hours or more, you are entitled to receive certain services from Air Europa (for free).

What does it mean for you as a passenger?

Air Europa must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If your flight is on the next day, you are entitled to a free hotel stay and free transfer.

Contact the airline if you haven’t been offered anything.

2. How to Claim Air Europa Flight Compensation? How to Claim Flight Overbooking Compensation?

You can claim compensation yourself.

The other option is to work with professionals.

Claiming compensation from Air Europa yourself. Contact Air Europa customer centre. Or use the online dispute resolution form on their website to request denied boarding compensation. Fill in the form. Give all the details about your flight. Keep in mind that it takes time until the airline gets back to you. Also it may take months until you receive the denied boarding compensation Air Europa owes you.

You can also take the easiest path — legal representation.

Register your Air Europa compensation claim with the help of a flight compensation company. In this case, you don’t have to do much. Fill in one form, and that’s it. The rest will be done on your behalf, by the flight compensation company. Our partners offer such services.

Read more: Air Europa Missed Connection Compensation

2.1 How Long Does It Take?

Each case is different.

For some people it might take 2-3 months, for some more.

It depends on the airline and on each individual case. If the airline doesn’t want to cooperate, you will need to take additional steps to get compensation.

3. How Much Can You Claim?

In the EU compensation amounts are fixed.

In most situations they range from €250 to €600.

Here is how you can calculate Air Europa compensation yourself:

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

If you are claiming compensation on your own, these are the amounts you need to ask for. Otherwise, you might end with a smaller compensation.

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 Air Europa Voucher Code, Discounts or Cash?

According to the law, compensations have to be paid in cash or by bank transfer.

Cash or bank transfer. Not vouchers, coupons, miles or discounts.

Air Europa, just like most airlines, may initially offer you a voucher refund instead of money. Request a bank transfer. Because all airline compensations and refunds in the EU have to be paid in cash or by bank transfer.

Air Europa Denied Boarding Compensation: FAQ

Problems With Visa or Passport

EU – Non-EU Flights, Regulation UK261, Tourists

Other Situations

What is your experience? Have you ever received Air Europa overbooking compensation? Do you still have questions about Air Europa compensation claim procedures and policies? Ask in the comments.